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OPERATIONAL CHANGES TO CITY OFFICES AND SERVICES

Charlestown, Clark County and the State of Indiana are currently under a Stay-at-Home order from Governor Holcomb. Hoosiers should remain in their homes except when they are at work or for permitted activities, such as taking care of others, obtaining necessary supplies, and for health and safety. Common questions include – what is an essential business? Can I…? Those answers can be found in the Executive Order FAQ.

CITY OFFICES ARE CLOSED FOR IN-PERSON BUSINESS. Our essential services continue to operate, with some administrative personnel working from home or coming to the office on a staggered schedule to allow for distancing. Some of our laborers, streets, wastewater, and sanitation personnel are operating independently rather than in crews to ensure safe distancing protocols – please understand this can create some occasional delays, but our team is working hard to continue to perform business as usual. More info here.

CLERK’S OFFICE, UTILITY BILLING OFFICE CLOSED. The Charlestown Utility Business Office front counter is closed to the public. Please read below under the UTILITIES FAQ for other information regarding billing and payment, waiver of late fees and disconnect, and other common questions.

CITY COUNCIL AND OTHER PUBLIC MEETINGS: All public meetings will be live-streamed as usual via the City’s Facebook page, recorded and later uploaded to YouTube. At this time, the minimal number of representatives will meet in person and video or teleconference with other members to conduct business remotely in an effort to maintain safe distancing. We ask that the public participate remotely by emailing their public comment and watching the live-stream from home. Meetings will be limited to necessary business as much as possible, with larger projects that may call for public comment or listening sessions delayed until safe to do so in person again.

If you would like to submit a question or public comment for reading at a City Council, Planning and Zoning, Redevelopment Commission, or Board of Public Works meeting please email Mayor@CityofCharlestown.com at least one hour prior to the meeting. To contact your City Council representative by email, click here.

All other questions or concerns during normal operating hours (8am-4:30pm) may be addressed to the city’s Mobile Receptionist (502) 631-0332 or to Mayor Treva Hodges at (502) 297-4390. You may also reach out to Mayor Hodges by email to Mayor@CityofCharlestown.com, and Facebook users can use the messenger chat feature to connect with a city representative.

CITY NEWS: for the latest announcements and press releases from the City of Charlestown, please visit our media room and be sure to subscribe to our email newsletter here.

Mayor Hodges will broadcast a weekly live-stream via Facebook at 5:00 p.m. on Fridays until further notice to answer questions, discuss the events of the week, and take a look at the week ahead. Please visit the city Facebook page for more information or to tune in to the weekly broadcast.

Indiana has also established a toll-free number for Hoosiers to call with questions about the coronavirus: (877) 826-0011. If you are calling with general questions about coronavirus, please press 1; if you are a healthcare provider, please press 2.

The ISDH Virtual Dashboard tracks COVID-19 related cases by county and is available via this link.


WATER, SEWER, INTERNET, GAS AND ELECTRIC, OTHER UTILITIES

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FAQ: Will my trash be picked up as usual? I’ve been spring cleaning, can I request additional pickups?

Trash pickup will continue on the regular weekly schedule, however due to staffing shortages and adaptations we’ve put in place to keep our crews operating while also safeguarding their health, we may at times run a bit behind throughout the day. We are currently experiencing a very high volume of additional garbage and large item pick-up requests. We’re glad you’re staying home – many seem to be spring cleaning and getting rid of unwanted items during this time. Please keep these factors in mind and consider calling ahead before placing large items out for pickup.

To make a request: please call 812-256-3422, press option 1 for services, then option 4 to leave a message.
Leave your name, address, callback number, and a description of the items to be picked up.

We plan to have Spring Cleanup dates scheduled as soon as possible given the current circumstances.

FAQ: Will my utilities be shut off if I’m unable to pay a bill during this time?

The City of Charlestown has suspended sewer utility shut-offs for nonpayment and will waive late fees to support residents during this time of economic uncertainty. Contact the Utility Business Office or read more information here. 

The Charlestown Utility Business Office front counter is closed to the public. All sewer and sanitation payments will still be accepted and posted to customer accounts. For convenience, customers can mail payments as usual, deposit payment into the drop box to the left of City Hall’s front door entrance (cash payments accepted in drop box at customer’s discretion), pay online via this link, or set up an account to pay online at doxo.com where all convenience fees are currently waived by the company.

Indiana American Water representatives state that given the importance of personal hygiene in preventing the spread of the coronavirus, they have suspended billing-related service shutoffs and will be turning water service back on for customers who were previously shutoff for non-payment. More information is available here.

Vectren Energy has also announced they are temporarily suspending service disconnections for nonpayment as well as offering payment plans, please visit their website or contact them directly for more information.

Duke Energy is suspending disconnections for non-payments due to the coronavirus outbreak.

FAQ: What about my internet or cell phone service?

FCC Keep America Connected Pledge: In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative. In order to ensure that Americans do not lose their broadband or telephone connectivity as a result of these exceptional circumstances, he specifically asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge. So far, more than 550 companies and associations have signed the Chairman’s pledge to Keep Americans Connected. More information here.

Charter (Spectrum) Internet will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students, and educators who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new households and a self-installation kit will be delivered. Charter has also agreed not to disconnect customers’ internet service for residential subscribers and small businesses experiencing economic hardship. It also will not assess late fees. More information.

AT&T will drop data caps for its residential internet customers and will not terminate any wireless, home phone or broadband residential or small-business service because of an inability to pay bills due to disruptions caused by the massive shut-down. AT&T also will continue its Access from AT&T program to provide internet access for qualifying low income households at $10 a month. Visit their website for information.

NOTICE: Information in this section regarding third party vendors is provided as a courtesy and based on the most current information available at the time, please contact the utility or service provider directly for more information.


CITY PARKS AND EVENTS

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FAQ: Can I utilize the City of Charlestown’s parks and playgrounds?

All City of Charlestown parks and recreational facilities are currently closed to the public in an effort to decrease the potential for spread of COVID-19, and encourage safe social distancing. This includes all structures, facilities, basketball and pickle-ball courts, playgrounds and picnic and shelter areas, neighborhood pocket parks, as well as the Doc Werner dog park and walking trail.

We encourage you to stay home during this time unless it is absolutely necessary. While some trails, open greenspaces and other areas may seem like a safe place to “get out” or seek exercise, with everything else closed to the public and limited options for recreation, this has become a popular idea and is leading to crowds that may make safe social distancing difficult. As the days have progressed even under the Governor’s Stay-at-Home order, city officials are still finding crowds congregating in parks and other areas, and thus have opted to err on the side of caution and close all city parks at this time. We’re sorry, we know this is a stressful time and it was a difficult decision.

FAQ: Are city events cancelled? What about facility rental? 

All Parks Department and Public Outreach events are cancelled or postponed until further notice, and rental facilities are unavailable. In accordance with the most recent social distancing guidance issued by the state, we anticipate that no events will take place or be rescheduled prior to May 1st at the earliest. As things progress we will continue to monitor the situation and proceed with caution as we evaluate potential changes to summer programming and events.

Whenever possible we will postpone and reschedule events instead of cancellation. All parks facilities are closed and unavailable for rental – if you have previously scheduled an event at one of our facilities, please contact Stefanie at ParksAssistant@CityofCharlestown.com to discuss options. You may apply any rental deposit toward a future reservation.

FAQ: What about the Charlestown State Park?

The Indiana Department of Natural Resources has adjusted services, events and operations to protect Hoosiers and prevent further spread of COVID-19. Please visit IN.gov/dnrcovid19 for a listing of what is open, closed, restricted and canceled.


COMMUNITY RESOURCES & SERVICES

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GCCS FOOD SERVICE FOR STUDENTS: Food service for students will be available weekly on Monday, Wednesday and Friday from 10:00-1:00. All children under 18 can receive a meal if they are present. On Monday and Wednesday each week they will receive 2 meals. For more questions related to COVID-19 closures and GCCS, please visit their website.

CITY OF CHARLESTOWN ASSISTANCE OUTREACH PROGRAM: If you or a loved one are unable to leave your home due to age, disability, or high risk factors for infection, or if you become infected and are home-bound until healed, you may enroll in the Assistance Outreach Program and a city representative will contact you periodically to check-in with you and help arrange for assistance as needed. More Information and Registration.

CHARLESTOWN TOWNSHIP TRUSTEE’S OFFICE: The Charlestown Township Trustee’s office provides a variety of community services that are particularly important to a community in times like this. Visit their website for more information, message via their Facebook page, or call 812-256-2104 for assistance.

THE DIAPER PROJECT: The DIAPER Project at Community Presbyterian Church is operating on Wednesdays from 1-4 pm as usual, however clients must make an appointment and they are offering curbside pickup only. Please call ahead of time or message via their Facebook page to ensure you are scheduled for the week – if you wait until Wednesday it may be too late. New clients should message via Facebook or call Donna at 812-256-5428 to ensure they have any needed documentation on file.

NORTH CLARK OUTREACH CENTER: For the safety of the volunteers and community, the NCOC will be closed until April 6th or later. Assistance will be available whenever possible on an emergency basis and to assist in serving those that are elderly and immunocompromised. Reach out to Ruthie Jackson (502) 773-7474 or Brigitte Delaney (812) 987-1782, or contact them via messenger at their Facebook page.

CENTER FOR LAY MINISTRIES FOOD BANK: The CLM Food Pantry is still open and considered essential. They are distributing food outside Monday-Friday 10:00-2:00 and Saturday 9:00-11:30. Must be a Clark County resident. Bring photo ID and piece of mail with current address. Located at 213 East Maple Street in Jeffersonville, call (812) 282-0063 for more information.

STATE OF INDIANA COVID-19 RESOURCE GUIDE FOR HOOSIERS SEEKING ASSISTANCE: This guide includes a variety of information from the State of Indiana regarding assistance programs such as WIC, Medicaid, Food Stamps, and childcare assistance. View the PDF guide here.

INDIANA 211: Indiana 211 has compiled a list of resources specific to the COVID-19. For those seeking services within Indiana, you can dial 211 or 1-866-211-9966. Visit their website for searchable resources and information.

ECONOMIC IMPACT (STIMULUS) PAYMENTS: The Treasury Department and the Internal Revenue Service today announced that distribution of economic impact payments will begin in the next three weeks and will be distributed automatically, with no action required for most people. However, some seniors and others who typically do not file returns will need to submit a simple tax return to receive the stimulus payment. Visit their website for additional information. 


WORKING & DOING BUSINESS DURING COVID-19

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CITY BUILDING PERMITS & INSPECTIONS: Requests for building permits or inspections or planning and zoning applications can be made by contacting the building commissioner’s office at (502) 297-2387 or by email to tonyjackson@cityofcharlestown.com, or Mike Hughes at (502) 631-1754, by email to buildinginspector@cityofcharlestown.com.

UNEMPLOYMENT INFORMATION: In response to the COVID 19 virus pandemic, WorkOne Southern Indiana is taking actions to safeguard WorkOne staff and customers while maintaining services to the extent possible. These actions are consistent with guidance from the Indiana State Department of Health (ISDH) and the Center for Disease Control (CDC) and have been coordinated with the State Department of Workforce Development (DWD). More Information | Apply for Unemployment (Indiana Residents)

FAMILIES FIRST CORONAVIRUS RESPONSE ACT: The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. These provisions will apply from April 1, 2020 through December 31, 2020. More information.

ASSISTANCE FROM THE U.S. SMALL BUSINESS ADMINISTRATION: Indiana small businesses are eligible for financial assistance under a disaster designation by the U.S. Small Business Administration. To apply for loans or receive more information about the Economic Injury Disaster Loan program, visit http://SBA.gov/Disaster. Contact 1-800-659-2955 or disastercustomerservice@sba.gov with additional questions. The deadline to apply for the disaster loans is Dec. 18, 2020. More information.

SBA PAYCHECK PROTECTION PROGRAM: The Paycheck Protection Program is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll. SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities. The Paycheck Protection Program will be available through June 30, 2020. View more information and other programs on the SBA website.

1SI CARES SMALL BUSINESS LOAN FUND: Community Foundation of Southern Indiana (CFSI) and the Caesars Foundation of Floyd County (CFFC) have formed an emergency loan fund to assist local businesses adversely affected by the Corona Virus pandemic. The fund, which is being administered by the CFFC, will make available forgivable loans of up to $10,000 to businesses in Clark and Floyd counties. Guidelines and application will be housed on 1si’s corona virus response website at www.1si.org/covid-19, as well as the CFFC website at www.caesarsfoundationfc.org. Those interested in receiving assistance must submit an application, which will be reviewed by the current Caesars Foundation of Floyd County Revolving Loan Fund Committee.

FACEBOOK SMALL BUSINESS GRANTS: Facebook is offering $100M in cash grants and ad credits for up to 30,000 eligible small businesses in over 30 countries and will begin taking applications in the coming weeks. You can register now for email notification when more information becomes available via this link.

EMERGENCY TIPPED AND SERVICE WORKER SUPPORT FUND: One Fair Wage, a campaign to raise the minimum wage, has established a relief fund for Tipped and Service Workers. Click here to find out more.

BARTENDER EMERGENCY ASSISTANCE FUND: The United States Bartenders Guild is providing emergency assistance grants for bartenders who face severe hardship as a result of the COVID-19 outbreak and closure of bars and restaurants. Click here to find out more and apply.

CONTRACTING OPPORTUNITIES WITH FEMA: To combat the COVID-19 outbreak, the Federal Emergency Management Agency (FEMA) is providing emergency support to assist eligible states with their disaster responses. If interested in supplying products or goods to aid in FEMA’s efforts, the Indiana PTAC offers free counseling and contracting assistance to Indiana small businesses. Click here for more information and visit indianaptac.com/locations to contact your nearest regional office.

ARTISTS & CREATIVES: Adobe is offering two months of free access to Creative Cloud apps to existing customers. To activate the two free months, customers can cancel their account with the reason “Too Expensive”, and will receive the offer on the final step.

CORONAVIRUS ASSISTANCE TOOLKIT FROM SENATOR TODD YOUNG: A comprehensive guide for Hoosier businesses and individuals is available via this link. Hoosiers can email COVID_19@young.senate.gov for additional assistance.

MILITARY FAMILY RELIEF FUND: The Indiana Department of Veterans Affairs (IDVA) Military Family Relief Fund (MFRF) coronavirus emergency fund application is now available and will provide undisrupted assistance to veterans and their families during this National Emergency COVID-19 crisis. Read more here, or contact Leslie R. Curry, CVSO via email to LCurry@co.clark.in.us


EMERGENCY SERVICES

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CHARLESTOWN POLICE DEPARTMENT continues to pursue ways to balance providing efficient services to the community; while also minimizing exposure risk to personnel and virus community spread. The department has increased the number of officers on-duty and patrolling throughout the city every day, around the clock. However, while this public health crisis is underway, visitors to our department should expect to find our lobby locked and signage providing direction on how to receive services posted. More information and directions can be found via this link.

PLEASE CALL 911 FOR ALL EMERGENCIES

CPD Non-Emergency Administrative Line: 812-256-6345
Clark County Sheriff’s Office: 812-283-4471
Clark County 911 Non-Emergency Line: 812-246-0357
Indiana State Police Sellersburg Post: 812-256-5424


CLARK COUNTY COURTS AND GOVERNMENT OFFICES

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The Clark County Commissioners, in order to protect its employees and citizens from the COVID-19 pandemic, and pursuant to the recommendation of the Clark County Health Officer, hereby announce the closure of all Clark County Government Offices to the public, effective at 4:30 p.m. on March 17, 2020. To clarify, the offices of the Assessor, Auditor, Treasurer, Recorder, Clerk, Planning & Zoning, Surveyor, Veterans Services, Weights & Measures, Commissioners and Clark County 4-H/Purdue Extension will be closed to all members of the public UNTIL FURTHER NOTICE for all walk-in and face-to-face business.

All scheduled public meetings of any Clark County Government Board, Council or Commission are also hereby cancelled and will be rescheduled for dates to be determined. The Clark County Courts have previously issued their own Court Order concerning their limited emergency operations for the Courts, Probation, CASA and any other Court functions.

The Clark County Government Offices will continue to conduct Clark County Government business on a daily basis. If you need assistance, please refer to the www.co.clark.in.us for a complete list of Office telephone numbers. A “Drop Box” will be placed inside the front East Court Avenue entrance to the Clark County Government Building for business that does not require face-to-face transactions. Visit the Clark County Government website for more information as well as contact information for individual offices.


This page will be updated as more information becomes available. If you would like to submit a resource for addition, or have a question we can help you with, please email Leah at Media@CityofCharlestown.com or call / text 502-631-2506.

For the most accurate and up-to-date information about COVID-19 please visit the Clark County Heath Department, Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) or the Indiana State Department of Health.